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Grateful for notifications & assistance when our flight was cancelled. Quick changes were made putting everything on track quickly & efficiently keeping us at ease.
Staff very professional and good. Tried to fill in their survey that they emailed me but couldn't do the last stage as the next button wouldn't come up even though I checked all answers were answered so gave up
Everything was great until the plane from chch to Melbourne arrived late. Also the pies from the Iflight menu from the nternational flight were $10. Too expensive as it was an ordinary one. There was no relish just one satchel of watties tomatoes sauce and oñly just warm. Very disappointing.
Flight didn't have an halal meals, as requested and is shown in my edremas iterenary, in both to and from flights, I was starving
Everything went smoothly. Pleasant staff. Good experience
All my flights were with Virgin Australia and I highly recommend it! Awesome airline with very good service. I got allowance to check in 2 x 23 kg bags in all flights except for the last one (which I thought was weird and cost me AUD $130 extra), but apart from that, it all was simply EXCELLENT!
Gates for departure were a bit strange, we were at one then shifted to another then driven around in a bus, not straight to the plane.
No complaints, would have been nice to be offered a meal on the plane and would be happy to pay for it.
Big disappointment regarding long delay of this flight.
Excellent from start to finish
Good on the way thete once we eventually got airborne from bith Wellington and Auckland
Dissatisfied that the prices shown when booking multiply with taxes and surcharges.
The ladies weren't working as a team. I think there was a clash of cultures on our flight. The way the air hostesses talked to each other was very rude. One lady looked like she didn't know what she was doing and forgot that I ordered. The other lady was very short with passengers. All of their perfume was way too strong. The lady up on flight deck had to come down to give me a refund cos my pie took 30mins to get to me.. probably the worst flight experience I've had unfortunately. They should also treat all the passengers equally. At this stage you're treated like you're in a lower class if you didn't order the works. The ladies make you wait 1.45mins into the flight before you get to order. Not ok.