1.What happens if I do not choose my seat on the plane?

If you do not choose a seat, you will be assigned one free of charge and at random according to the airline's availability, operability and safety criteria. You will be allocated a seat at random when you check in online. If you are travelling with other passengers and choose not to pay the additional supplement for seat selection, you will most likely end up travelling separately from them.

2.How do I know if my cancelled flight is eligible for compensation with the airline?

In case the airline cancels your flight, you have nothing to worry about. As long as you have purchased your ticket directly from the airline's website or via the Opodo search engine or mobile app, you will be entitled to a refund of the cost of the ticket as well as compensation.

3.How can I change my seat on a flight with the airline?

Of course. To do this, simply access the "My Trips" section within your Opodo user area. Select the specific booking and change the seat location. You will be able to do this while the online check-in period is open.

4.How do I check in with Opodo?

In order to do the check-in with Opodo and get your digital boarding pass, all you need to do is visit our website or download our app for free, select your trip in the “My Trips” area and tap on the “Request now” button. Please keep in mind that many airlines open check-in just 24 hours before the departure time, thus you will receive your boarding pass shortly after this period.

5.What is Opodo Prime and Prime Plus?

Opodo Prime is the world's first and largest online travel subscription programme. It is an annual membership that offers a wide range of benefits that can enhance your travel experience and make save you money. By subscribing to Opodo Prime, you can enjoy exclusive advantages on bookings made both on the Opodo website or through the App, such as discounts on flights and car rentals, savings up to 50% on hotel reservations, a VIP customer support which guarantees quick assistance by answering calls within just 60 seconds , access to exclusive Prime deals and sales events and the possibility to include up to 9 people in the same booking. The Opodo Prime Plus plan is an upgraded version of the standard Opodo Prime plan.

6.What is the difference between Opodo Prime and Opodo Prime Plus?

The standout feature of Opodo Prime Plus is the possibility to share your benefits (such as 50% discounts on hotel reservations, a free customer service hotline 24/7) with up to 9 friends and/or family members, even if they are not travelling with you. This means that you can extend the advantages to your loved ones, enabling them to enjoy the perks of Opodo Prime Plus as well. The subscription fee for Opodo Prime Plus is £69.99, slighlty higher than the standard Opodo Prime fee of £59.99.

7.What discount can I get with Opodo Prime on flights?

Opodo Prime allows you to access exclusive deals on 100% of flights, with any combination of airlines. When selecting your flight(s), you will be able to immediately see the discounted Prime price along with the original flight cost (labeled Prime fare per passenger) on both the Opodo website and the App. The average Prime savings per flight are £25 if you pay up to £150, £30 if you pay between £150 and £299, £35 if you pay between £300 and £499 and up to £65 if you pay £500 or more.

8.How can I cancel my Opodo Prime or Opodo Prime Plus subscription?

Cancelling the Opodo Prime or the Opodo Prime Plus membership is quick and easy and can be done fully online. To cancel your subscription go to “My account/My Prime” on the website or the “Profile” tab in the app and follow the instructions. Since the subscription renews automatically, it’s important to cancel it before the expiry date or before the 30-day trial period is over in order to avoid having the next annual cost charged from your credit card.