1.2.1. You may not transfer any of your rights or obligations under these GT&Cs without our prior written consent, which we can only deny based on objective grounds. We may transfer any of our rights or obligations under these GT&Cs without your prior consent, and in particular we may assign any of our rights or obligations to eDO Companies in order to provide Travel Services and/or Other Services. For more information about and the special conditions relating to your particular travel contract, please see the relevant section included in these GT&Cs. See below the list with the full details of the eDO Companies.

1.2.2. Our eDO Companies:

• Vacaciones eDreams SL, a company duly incorporated in Spain, VAT ESB-61965778, registered office at Calle de Manzanares, n° 4, Planta 1, Oficina 108, 28005, Madrid, Spain.  Licensed Travel Agency CICMA 3682. 
• Engrande SL, a company duly incorporated in Spain, VAT ESB-B62064845, registered office at Calle Conde de Peñalver, 5, - 1º Ext. Izq., 28006, Madrid, Spain.  Licensed Travel Agency CICMA 4378. 
• eDreams (Gibraltar) Limited, a company duly incorporated in Gibraltar, VAT 707979, registered office at 21 Engineer Lane, Gibraltar, GX11 1AA.    Licensed Travel Agency BL211171.
• eDreams International Network SL, a company duly incorporated in Spain, VAT ESB-62443700, registered office at Calle López de Hoyos, 35, 2ª, 28002, Madrid, Spain.
• eDreams LLC, a company duly incorporated in Delaware, VAT EIN-270833859, registered office at 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA.  It is registered as a Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Hawaii ;  Washington UBI: 603615148. The registration as a seller of travel does not constitute approval by the state of California. California law requires certain sellers of travel to have a trust account or bond. eDreams LLC has a surety bond issued by the Prosure group in the amount of $25,000. eDreams LLC is not a participant in the Travel Consumer Restitution Fund (TCRF). 

Account: the account that will be automatically created for you on our website during your first booking process, through which you can manage your bookings, contact us, etc.

Booking Number: our unique 10/11-digit number identifying your booking.

Confirmation Email: the email that we send to you to confirm your purchase which contains all relevant information about your booking.

eDO Company: means Vacaciones eDreams SL and any subsidiary, corporate affiliates or other entity, now or hereafter, directly or indirectly, owned or controlled by, or owning or controlling, or under common control with Vacaciones eDreams, or which is part of the eDO Group. You can find the complete eDO Companies data at the clause 1.2.2.

Help Centre: the area where we provide you with relevant information for your travel, to manage your booking and contact information.

Intermediation Fee: means the fee charged by us to you corresponding to the mediation services provided by us, and any issuance fees if applicable.

Other Services: includes, as appropriate, the other non travel services made available to you, such as travel insurances, guarantees, benefits, etc .

Post-Booking Services: includes, as appropriate, the services made available to you and that you can add after you have already made your booking, such as additional baggage, seat selection, check-in online, airport transfer, etc.

Site: our website, mobile website or application.

Travel Services: includes, as appropriate, travel services made available to you, such as, flights, hotels, trains, or car rental.

Travel Providers/Suppliers/Travel Service Providers: includes, as appropriate, airlines, railway companies, tour operators, holiday package suppliers, hotels, hotel chains and hotel aggregators, vehicle suppliers.

2.1.1. We do not enter into the contractual relationship relating to the Travel Services and/or Other Services that you purchase, unless expressly indicated as such. WHEN YOU MAKE A BOOKING VIA THIS SITE, THE CONTRACT WILL BE BETWEEN THE TRAVEL Suppliers AND YOU, AND NOT BETWEEN US AND YOU UNLESS OTHERWISE INDICATED. Please note that in this case, for any claims relating to Travel Services and/or Other Services purchased, our role is just to intermediate between you and the Travel Provider who will be the last responsible.

2.1.2. We will assist you in the purchase of Travel Services and/or Other Services, intervening in your name for the procurement of said purchases with the Travel Suppliers. Your agreement is subject to the terms and conditions of each Travel Provider, who can limit or exclude its responsibility. Ensure that you consult the applicable terms and conditions of your Travel Provider/s, especially those relating to cancellation terms. See the relevant section.

2.1.3. By using this Site to purchase Travel Services, you authorise us to act as your representative during the procurement process from the corresponding Travel Provider/s, as well as for the payment of those services on your behalf, as necessary, in order to guarantee that the transaction between you and your Travel Provider/s is carried out correctly. For this reason, we will charge you our Intermediation Fees, depending on the Travel Service purchased. Your contract for this intermediary service will be between you and our eDO Company (see clause 1.2.), and it is different to your contract with the Travel Provider/s. In any event, from the beginning, the full price of the requested Travel Service will be displayed, inclusive of our Intermediation Fees. If during the booking process you wish to add other products/services, all relevant information will be displayed where the option to add them is available before starting your purchase or order with any obligation to pay.

2.1.4. Our Intermediation Fees are non-refundable. This is because they are charged for the intermediation services provided by us, which are fulfilled when the booking has been confirmed to you. Our Intermediary Fees will be refundable in the event of an error in our service.

2.2.1. Your Account allows you, when logged in to manage your bookings, to contact us, etc. Your Account will be automatically created for you on our Site based on the email and full name provided by you during your first booking process. You will need to set your password by following our instructions. Alternatively, you can use the “Forgot your password?” option in the login section. If you have any problem setting your password, you can contact us. You must keep your personal information in our Account correct and accurate. You are solely responsible for the use, preservation and privacy of your Account and credentials.

2.2.2. We reserve the right to cancel your purchase in the event that we have reason  to believe it is fraudulent. In these circumstances we will attempt to contact you, using the email address you provided and/or through your bank. In the event of not being able to contact you or your bank, your purchase shall be automatically cancelled.

2.2.3. We inform you that the email document through which the agreement is formalised is the confirmation email. This information, in addition to being sent to you by email, shall be filed in our records and may be accessed at any time on request. 

2.2.4. All bookings made through our Site are paperless bookings and therefore you should not expect to receive any physical tickets/confirmations.

2.2.5. To manage your booking, on some occasions, we will set up a virtual email associated with the specific booking. In such instance we will provide you with all the relevant data that could be needed to handle the specific booking.

2.2.6. In relation to optional or special requests  relating to any product (e.g. meals, disabled facilities, child seats etc.), we remind you that we cannot guarantee any such requests, since we only pass these requests on to the corresponding Travel Provider/s. You have to confirm with the Travel Provider whether such special requests can be fulfilled and carried out. In addition we  expressly inform you that the request for any optional or special elements, concerning flight purchases, could cause a delay to the issuing of your ticket, with a consequent risk of an increase in the airline rate or of no spaces being available when the Travel Provider processes your request.

2.3.1. In the event that any problem arises relating to your payment (for example if there is any issue with your credit card, if the airline publishes a wrong fare, etc), we will inform you within forty-eight (48) hours from your order (or within twenty-four (24) hours if you are travelling within forty eight (48) hours) and will instruct you to make the payment effective.

2.3.2. The prices are displayed with the daily calculated exchange rates and can therefore vary on a daily basis in accordance with exchange rates. Likewise, taxes will fluctuate in accordance with exchange rates. When you start a purchase, the exchange rate is fixed at that moment and shall be applied to the modifications and cancellations of all services that comprise your purchase. The currency exchange rates are established by us. In instances where you will pay later (for example a post-pay hotel booking, or we receive the price from the airline in another currency and convert it), the applicable exchange rate will be that applied by your card provider at the time of payment.

2.3.3. Certain banks or credit card issuers may charge a fee for processing a foreign transaction (for example, if you make a booking using a credit card that is issued in a different country than the travel provider's country). Your bank or credit card issuer may pass this cost on to you. We are not liable for these additional fees, and they are outside of our control.

2.3.4. All prices which are mentioned to you on our Site are inclusive of  VAT (if due at all). Note that specific VAT rules are applicable to the provision of travel services, as well as the mediation regarding such services. This means that the amount of VAT included in the price of the travel services, as well as in the mediation fee (if any), depends on the destination of your travel as well as whether you are a private customer or a customer with a VAT number.

2.3.5. In rare cases, there may be a mistake in the price. Obvious pricing errors are not binding. An obvious pricing error is one with an obvious and manifest error, where it is apparent that no reasonable person would consider the price to be normal. In those circumstances, we reserve the right to cancel the booking with no penalty and refund you the amount charged. We may offer you the opportunity to keep the booking at the correct price and pay the price difference.

2.4.1. In the event that your booking cannot be processed because you use an invalid payment method, we will provide you with instructions as to how to make the payment of your booking effective. If you do not provide a valid new payment method and/or follow the instructions, we will not be able to proceed with your booking and we will have no liability in such circumstances 

2.4.2. If your order includes one or more flights, be aware that some airlines will  charge you directly, so payment to the airline/s and payment to us may appear as separate transactions on your bank account.

2.4.3. For security reasons, you could be requested to enter your credit or debit card information each time you make an order. 

2.4.4. We may also charge you for additional fees for using certain payment methods as stated by the applicable laws, i.e. if you use a corporate card or a tripartite system (American Express or Diners). Please note that our systems automatically detect the payment method which is actually used by you and the corresponding additional fees are charged, if any. Please note that, If you pay with a credit or debit card which is held by another person than you, we will assume that you have previously requested the permission of the card holder. We reserve the right to send e-tickets, confirmations, e-vouchers and other travel documents exclusively to the card holder.

2.4.5. Where you provide us with the details of your credit card or debit card to make your booking, you authorise us to use these details to make the booking on your behalf. PAYMENT DETAILS ENTERED MUST BELONG TO YOU. BY ENTERING THE PAYMENT DATA, YOU DECLARE THAT YOU HAVE THE RIGHT TO USE THEM AND ACCEPT SOLE RESPONSIBILITY FOR DOING SO.

2.4.6. The cancellations and refunds depend on the fare rules and timing of the Travel Providers. For this reason please contact us before requesting a chargeback, otherwise we reserve  the right to dispute it.

2.4.7. If you want to request an invoice, we recommend that you do so during the booking process by selecting the appropriate option, so that you can enter all the details. If you do not, you can still request the invoice later, but it cannot be addressed to a company and it will only show the name of the first passenger and the address provided. In both cases, once the invoice has been issued, the data cannot be changed. Due to tax regulations we cannot modify the details on your invoice once it has been raised. Changes would imply the cancellation of your booking, incurring cancellation costs and the risk of rebooking at a higher price. Should you need proof of your purchase, you can use your confirmation email which contains full details of all items purchased and price paid. You can also find all the payment details of your booking in your Account.

3.1.1. We can assist you to find out whether your fare allows changes or cancellation and, if you wish, we can also manage your request with your Travel Supplier/s. IF YOUR BOOKING CAN BE CANCELLED OR MODIFIED, WE CAN MANAGE YOUR REQUEST ON YOUR BEHALF SUBJECT TO OUR INTERMEDIATION FEE UP TO SIXTY (60) EURO/US DOLLARS/POUNDS/OR OTHER CURRENCY DEPENDING ON THE SITE MARKET, PER PERSON AND BOOKING AFFECTED. Please note that our Intermediation Fee for managing changes and/or cancellations does not include the amounts eventually charged by your Travel Supplier/s, according to their terms and conditions. IF THE FLIGHT CANNOT BE CHANGED OR CANCELLED (IN THE CASE OF MOST LOW-COST FARES) WE CANNOT MANAGE ANY REQUEST ON YOUR BEHALF AND NO INTERMEDIATION FEE WILL BE CHARGED.

3.1.2 Our Intermediation Fee charged at the time of booking is non-refundable. This is because it is charged for the intermediation service provided by us, which is fulfilled when the booking has been confirmed to you. Other services (such as travel insurance, guarantees, etc.) are non-refundable according to their specific terms and conditions.

3.1.3. In the event of a flight change or cancellation by the airline, please contact us and choose an alternative solution either via our Site or by calling us. Should you fail to contact us, by accepting these GT&Cs, YOU AGREE TO AUTHORISE US TO CLAIM THE REFUND OF THE CHANGED OR CANCELLED TICKET FROM THE AIRLINE. FOR THIS SERVICE, WE WILL APPLY AN INTERMEDIATION FEE OF UP TO THIRTY (30) Euro/Us dollars/Pounds/or other currency depending on the Site market, per passenger. FOR THE SAKE OF CLARITY, IF THE TICKET PRICE IS LESS THAN OR EQUAL TO THE MENTIONED AMOUNT NO INTERMEDIATION FEE WILL BE APPLIED. Low cost fares usually do not allow for cancellations or modifications and so there is no intermediation service provided or Intermediation Fee applicable in those circumstances.

3.1.4. In some other cases (such as Prime benefits, flights with the “free re-booking” label, etc.), our Intermediation Fees are also not due.

3.2.1. WHEN YOU MAKE A FLIGHT BOOKING VIA THIS SITE, THE CONTRACT OF TRANSPORT IS BETWEEN THE AIRLINE AND YOU, AND NOT BETWEEN US AND YOU. Any problems arising from the contract of carriage (delays, schedule changes, cancellations, refunds, fare rules,  loss of baggage, etc.), and the related obligations and liability, sit  directly with the airline, and not with us. In such cases there is no liability of the intermediary, including joint and several liability.

3.2.2. Every airline has its own rules and procedures and we would urge you to check these regulations before getting to the airport. In any event, we recommend you always have a printed copy of your Confirmation Email containing your flight booking reference number(s), even though not all airlines request to see it. Some low cost airlines apply extra charges if you do not print and show your boarding pass at the airport. We recommend that you read all booking confirmation email specifications. You may need to check in and reprint your boarding pass again if your flight or passenger details change carefully.

3.2.3. In some cases, in order to provide special return fares, our search+combine tech combines one-way flights and different airlines. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. If you need to cancel one of the flights, it is possible to keep the other. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. For example, if you cancel one of the flights, the other airline is not obliged to refund the other part of the journey and offer you a change of itinerary. You may incur costs of any change with the other flight if it is necessary.

3.2.4. You should check with the relevant embassy about passport and visa requirements well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. Under no circumstances will we be held responsible if you do not have the correct travel documents.

3.2.5. Every destination has its own requirements concerning entry formalities including visas, vaccinations, etc. and these may also vary depending on the nationality of the passenger. We recommend that you obtain this information before planning your trip. We cannot be held responsible under any circumstances for incidents deriving from you being non-observant of these official requirements.

3.2.6. In some cases, the refunds of the airline tickets will be received by us and passed on to you. Please note that after due receipt of the refund and all relevant and valid information relating to it, we will transfer it back to you within 7 days (the accounting between bank entities may take an additional 2-3 days).

3.3.1. You can find here and/or here all the information that you will need to plan your trip (structure description, address, check-in policy, etc.) from the Travel Suppliers most frequently booked on our Site. Please be aware that this information is managed directly by the Travel Providers, and it’s important that you familiarise yourself with these policies while planning your trip.

3.3.2. Every Travel Supplier has its own rules and procedures and we would urge you to check these regulations before starting your trip. In any event, we recommend you always having a printed copy of your Confirmation Email containing your booking reference number, although not all Travel Providers request to see it. We recommend that you read carefully all booking confirmation email specifications.

3.3.3. In some cases, the refunds of the Travel Suppliers will be received by us and passed on to you. Please note that after due receipt of the refund and all relevant and valid information relating to it, we will transfer it back to you within 7 days.

3.4.2. In other cases if, after selecting and paying for a Travel Service, you book additional Travel Services for your trip or holiday, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302. Therefore, we will not be responsible for the proper performance of the individual Travel Services. In the event of any problems relating to your booking please contact the relevant Travel Supplier.

3.4.3. However, within the EU, if you book with a third party any additional Travel Service offered in our Site, in a confirmation email or any other commercial communication during the next 24 hours after the reception of the confirmation email, the Travel Services will become part of a linked travel arrangement and you will not benefit from rights applying to packages under Directive (EU) 2015/2302. In that case we have, as required by EU Directive, protection in place to refund your payments to us for services not performed because of our insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

3.5.1. WHEN YOU MAKE A TRAIN BOOKING VIA THIS SITE, THE CONTRACT OF TRANSPORT IS BETWEEN THE RAILWAY COMPANY AND YOU, AND NOT BETWEEN US AND YOU. Any problems arising from the contract of carriage (delays, schedule changes, cancellations, refunds, fare rules, loss of baggage, etc.), and the related obligations and liability, fall directly on the railway company, and not on us. In such cases there is no liability of the intermediary, including joint and several liability.

3.5.2. In some cases, the refunds of the Travel Suppliers will be received by us and passed on to you. Please note that after due receipt of the refund and all relevant and valid information relating to it, we will transfer it back to you within 7 days.

3.6.1. WHEN YOU MAKE A CAR BOOKING VIA THIS SITE, THE CONTRACT OF RENTAL IS BETWEEN THE CAR RENTAL COMPANY AND YOU, AND NOT BETWEEN US AND YOU. Any problems arising from the contract of rental (late drop-off, insurance coverage, refunds, etc.) and the related obligations and liability, fall directly on the rental company, and not on us. In such cases there is no liability of the intermediary, including joint and several liability.

3.6.2. All drivers must be in possession of a valid driving licence at the moment of collecting the vehicle. The driving licence must be at least 12 months old. You must also present a credit card as a guarantee for any damage caused to the vehicle during the rental period. It is your responsibility to ensure that there are sufficient funds available on your credit card to comply with the Travel Provider's terms and conditions. Any non-compliance with any of these requirements will invalidate the vehicle hire agreement and we will not be held responsible for the subsequent loss of costs this could incur.

3.7.1. When you purchase Travel Insurance, you conclude two separate contracts: (a) one agreement between you and the insurance company, which relates to the supply of Travel Insurance, subject to the terms and conditions which are mentioned in the insurance policy and (b) a separate contract between you and us, which relates to the mediation service regarding the supply of the Travel Insurance by the insurance company. We will charge you the insurance premium plus applicable insurance premiums taxes (if any) on behalf of the insurance company and a fee for the mediation service. In any event , you will have access to the insurance policy before being bound by a contract or a payment obligation. We recommend that you carefully read the insurance summary and the terms and conditions of your insurance policy.

3.7.2. The Travel Insurance costs are non-refundable. This is because they are charged for the insurance services provided by the insurance company, which are fulfilled when the booking has been confirmed to you.

6.1.1. Please note that the identification data we use internally to identify you is the email that you introduce for your booking and Account. Therefore, all communications and data related to any bookings will be sent to the email address you indicated and is linked to your Account. If you believe that we are processing a wrong email address, please contact us as soon as possible.

6.1.2. In order to verify your identity if necessary, we will be asking security questions.

6.1.3. Please note that you are solely responsible for providing any personal data of other people. You agree and are responsible for protecting your Booking Number and any associated information (such as your Account's password, email account, etc).

6.1.4. In order to share information regarding your bookings, please remember that our official contact Sites are only those indicated in our Site and in these GT&Cs. Please note that if you use different contact Sites, you might be a victim of fraudsters that are trying to emulate us.

7.2.1. If we detect commercial use, fraudulent use or other misuse (including, but not limited to, a number of bookings made in a one-day period or excessive multiples of people in the bookings, that we may consider to be suspicious or inconsistent with mere personal use), we reserve the right at any moment and without any prior notice to (i) verify the private use of our Travel Services and/or Other Services, (ii) deny access to your account and/or booking, (iii) cancel/terminate any Travel Service and/or Other Service offered to you (iv) to claim the damages and/or to demand the refund of any unduly acquired advantage.

7.2.2. Our Travel Services and/or Other Services are reserved for the use of individuals over 18 years old, and solely and exclusively for private use.

7.2.3. You are expressly prohibited from assigning any Travel Service and/or Other Service to a third party, or using them in a commercial way. We may transfer or assign any of our rights or obligations under these GT&Cs without your prior written consent.

7.3.1. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Provider/s (for example airline staff, hotel staff, etc) may cancel your booking, in which case our and our Travel Provider/s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

7.3.2. If your behaviour or the behaviour of any members of your booking causes any aircraft to be diverted, we and/or the airline will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. This may also result in you being denied boarding on your return flight at the discretion of your airline as per their conditions of carriage.

7.3.3. We cannot accept liability for the behaviour of others in your accommodation, or flight, or for any facilities/services withdrawn as a result of their action.

7.4.1. Our limitation of liability shall be in accordance with the current applicable legislation and particularly in terms of the travel regulations. In any case, we assume no liability for any damages arising directly or indirectly from the contract between the Travel Providers and you relating to the purchase of Travel Services and/or Other Services offered on our Site.

7.4.2. If, due to reasons of force majeure (including, but not limited to, political, economic or unstable disorder that affects safety), there are deficiencies with reservations, confirmations and/or execution of any Travel Service and/or Other Service purchased through us due to unexpected circumstances that we cannot resolve, or even if it were impossible to comply with any of the agreed provisions, we are exempt from any derived legal responsibilities arising from such deficiencies or non-compliance.

7.4.3. We publish on our Site information about the different Travel Services and/or Other Services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Some of the information is stored in cache from time to time, and will only be verified with real time information at the time of the booking confirmation.

7.4.4. ALL FEATURES OF OUR SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF ACCURACY, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY SUCH FEATURES WILL OPERATE UNINTERRUPTED OR IN AN ERROR-FREE FASHION, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SiteS OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. APPLICABLE LAW MAY NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.